General questions
Who is Herbalife?
Herbalife is a global nutrition company committed to helping people around the world lead active, healthy lives. Our scientifically based quality products are loved by our community, made up of individuals united by the desire to get better and who care about their well-being. Millions of people have already achieved great things and managed to keep them, and it's our goal to help you do the same.
What does Herbalife sell?
As the new name also says, it is a multinational company that deals with nutrition, slimming and skin care.
Are Herbalife products safe?
Absolutely safe. Herbalife distributes products in over 90 countries around the world and must guarantee the quality and safety of the products in each country, following the procedures indicated by the competent Ministry of Health. The Herbalife Nutrition Advisory Board, chaired by a leading medical staff, ensures that the products meet absolute quality standards.
What are Herbalife supplements for?
Dietary supplements are widely used in the modern era. To guarantee the physical well-being of our body, we should take in a quantity of nutrients, vitamins, proteins, minerals that we usually cannot take due to the limited time available, the decrease in the nutritional value of foods, or because we often eat outside the home.
Each of us also has specific needs, so there are those who need a greater supply of calcium for bones, mineral salts, Omega3 etc... Herbalife supplements are an important aid in being able to integrate and reach our personal recommended daily ration .
Who can take Herbalife products?
In 2020, 5.3 million Herbalife protein shakes were consumed daily worldwide. All Herbalife products are designed to comply with European and national laws to ensure they are safe for use by healthy adults. Herbalife products should be consumed as directed on the label. It is important to note that some products contain ingredients such as soy, oats, dairy products, caffeine and others, so they may not be suitable for certain individuals such as pregnant or nursing women. If you have questions about Herbalife products or specific ingredients, you can contact the Global Consumer Safety team directly. Herbalife also recommends that you consult your doctor before making any changes to your diet.
Does Herbalife interfere with medications?
Herbalife products do not interfere in any way with drugs or pathologies of any kind, as they are natural products with a nutritional function. Being meal replacements and food supplements, they can on the contrary play a role of nutritional support in case of pathologies or food shortages. In case of doubts or serious pathologies, however, we invite you to consult your doctor.
Do Herbalife products contain amphetamines?
Herbalife products DO NOT contain amphetamines or other active chemicals.
Are Herbalife products vegan?
Many of Herbalife's products contain soy-derived plant proteins, including most formulations of the company's flagship product: The Formula 1 Meal Replacement Shake. This sustainable plant-based protein requires less land and water and emits less carbon than those of animal origin. To give consumers even more choice, Herbalife also provides plant-based protein alternatives including pea, rice, quinoa and more.
Can I have health problems if I use Herbalife products for a long time?
No, taking Herbalife products does not create problems of any kind: the products can be used daily for life, as supplements and meal replacements
How do I order the products?
To order the products, simply add them to the electronic shopping cart. After selecting the products you wish to purchase, enter the shipping information and proceed with the online payment. Once your payment is received, your order will usually be processed to Herbalife within 24 hours.
When does my parcel arrive?
Delivery times depend on the destination. Generally 2/3 days.
How do I know which products to buy?
Do the products you need to buy depend on your goal? Do you want to lose weight? Do you want to increase your muscle mass? Do you practice any sport? If you would like assistance, contact us from here .
Do I also need to exercise or follow a diet?
It can help but it's not necessary. Meanwhile Herbalife is already a balanced diet, the smoothie allows you to make a meal with 220Kcal and with all the nutrients (healthy carbohydrates, vegetable proteins, vitamins, mineral salts, fibres, etc.), it is therefore a meal already perfectly thought out for men and therefore balanced. As far as physical activity is concerned, it can be combined but it is not essential, reducing calories and improving the intake of nutrients already allows you to reactivate the metabolism and tone lean body mass by promoting the elimination of fat.
Can I get assistance during the period of use of the products?
Absolutely yes. It is your right to ask for support throughout the process of using the products. You can contact us directly from this application for advice.
Instructions for use are printed on each Herbalife product. Just follow the instructions on the product label. If you have any questions, you can contact us.
How are they used?
How to use Herbalife products to lose weight?
Breakfast and a meal of your choice are replaced with a delicious, nutrient-dense, low-calorie smoothie. In the other meal, eat what you like, without overdoing it. During the weight loss period you will have to focus on the causes that led you to be overweight and re-educate yourself to eat so as not to regain the lost weight again.
Is it difficult to follow a Herbalife weight loss program?
Following a Herbalife weight loss program is very simple, which is why Herbalife is so successful around the world. Those who criticize these products have never used them or are unwilling to change their wrong eating habits. You cannot delegate a change in your well-being to products alone. The products help you but you have to decide to improve your fitness. Formula 1 smoothies are very tasty and provide many essential nutrients for your well-being. Many people feel great benefits as early as the third day of use. This is because they had a very low nutrient diet.
Should I consult a doctor before starting to use Herbalife products?
It is usually not necessary. They are nutritional products, like food, not drugs or homeopathic products, so everyone can use them. However, in particular situations, where there are specific nutritional restrictions (in the case of pathologies or during pregnancy) it is useful to inform your doctor about the use of the products. In any case, if the doctor's opinion gives you a sense of greater safety, consult it calmly, indeed we suggest that you bring the products directly with you, so that your trusted doctor can view the label and therefore the characteristics ; it is in the distributor's interest that there is no doubt or distrust of the products on the part of the customer.
Why are the products not sold in stores?
By express will of the founder of the company, the product distribution channel is network marketing, a system in which customer word of mouth counts. For customers it means enjoying a very important service such as the personalized assistance provided by the Distributor. For Distributors, this system, which allows them to pay due attention to customers, represents an excellent opportunity for earnings and professional development. For the company, all this means saving a lot of advertising money, which can instead be invested in research and development of ever better products. Customer service is a key element of Herbalife's success: in the process of improving our eating habits, All of us may need someone with hands-on product experience, and Herbalife has those people. There is no person with more hands-on experience than a Herbalife Distributor, because he uses the products first and is a satisfied Consumer. In other industries, this cannot be guaranteed with certainty by a representative who may not have practical experience with all the products he sells.
How long can I lose weight?
Each of us is different. The speed with which you will achieve the desired results depends on several factors: your eating habits that you have followed so far, the amount of muscle mass and your metabolism. There are people who start losing weight quickly from the first few weeks and other people where the results are slower. A lot depends on the kind of life you've led up to now.
How much does a Herbalife nutritional assortment cost?
The cost of a nutritional assortment clearly depends on the amount of products used. For those who want to lose weight, the products replace breakfast and one of the main meals, so the cost of the program saves you money on the traditional food you eat every day.
Why is it not possible to pay on delivery?
The products are sent to the Customer directly from the Herbalife company by express courier and the Herbalife company only ships the products if it receives an advance payment.
What guarantees does the shipment of the products directly from the company offer?
The best guarantees. The company is responsible for delivery even in the event of non-delivery by the courier due to loss, or in the event of damage caused during transport. In the event of a damaged package, the customer will simply have to accept the goods with reservations, check whether the products inside have been damaged and, if so, report the error to their distributor, who will promptly inform the order and shipping assistance department Herbalife, who will take care of solving the problem and shipping the ordered products intact.
Why are there sites / Amazon / Ebay that sell Herbalife products at a discounted price?
On online auction sites such as Ebay or other marketplaces, the sale of Herbalife products is strictly prohibited by the company regardless of the price. So if you find products at lower prices, they are most likely not ORIGINAL or the sales representative is breaking his contract with the Herbalife company
Do I have to use forever products in order not to gain weight?
No. Maintaining the result essentially depends on three factors.
The first factor is to use the products not only at the very beginning in the phase of losing weight, but also for a short time after achieving the result. This way your body slowly adjusts to the new diet change.
The second factor is that, also thanks to the use of the products, you learn to have eating habits that are different from those that led you to be overweight. By following the instructions of your Distributor, you will find out which are the most common mistakes, not to be repeated again.
The third factor is maintaining these new healthier habits over time.
The products are an extraordinary nutritional support aimed at achieving the best physical shape, regardless of the need to lose weight. This is why many customers renew their choice to use the products, day after day, without a specific deadline. Thanks to Herbalife products, we can guarantee our body the best, perfectly balanced quality nutrition every day.
Do I have to use only cow's milk to make the smoothie?
No, you can create your own smoothie according to how you like it. Soy milk is an excellent variant as it is lighter and more digestible, and also contains fewer calories. Alternatively you can use coconut or rice milk, you can try low-fat yogurt or simply with water. Finally, try adding pieces of fruit to your smoothie and discover a different recipe every day.
How do I know how many times a day to take the products to get results?
You can start with a balanced breakfast for the first 2-3 weeks and then, if your goal is to lose weight, replace one meal (lunch or dinner) with a Herbalife Smoothie.
Can I replace all meals with Herbalife shakes?
No. Depending on the goal to be achieved, you will always have to have one or two free meals a day, obviously they must be balanced and not excessively fatty or caloric.
Do Herbalife products have contraindications?
By law it is mandatory to report on the label not only the composition of the product, but also any contraindications or problems deriving from megadosages, even if not scientifically proven, but presumed. As for Herbalife products, not only are there no contraindications, there are also no problems with megadosing. Herbalife's international scientific medical staff, led by a very important medical staff, guarantees the high quality and safety of the products.
Can I have a lower energy level by using the products?
Using us first every day, we answer with extreme certainty: absolutely NO! In fact, physical strength and energy often increase by using the products and this is an aspect that often leaves customers pleasantly surprised, unfortunately accustomed to the energy losses that most diets cause by themselves. Thanks to Herbalife products, the body has everything it needs every day to maintain full physical efficiency.
Are Herbalife products also suitable for athletes?
Yes, anyone who plays sports or does gymnastics needs various nutrients for their body. The Herbalife Sport H24 line has been designed for the 24-hour sportsman.
Are there specific products that help to increase muscle mass?
Certainly. Some of the nutritional products allow you to control and increase your protein intake according to your individual needs. Proteins are an essential component of every cell in our body. The ingredients also include important types of proteins that aid in muscle development. If you want a snack full of energy, protein bars provide the right balance of protein, carbohydrates and fat.
Do some Herbalife products help reduce recovery time in sports?
By harnessing the power of supplementing with vitamins and minerals that regulate chemical reactions and regulatory processes in the body, with the use of adequate protein and fluid intake, we can reduce recovery times. We can get great help from the herbal tea "Thermojetics". The supplements are especially useful for athletes prone to weakened immunity. There is also the whole H24 line, designed for the 24-hour sportsman, including recovery.
Shipping terms
Shipments are made after receipt of payment and generally within 48 hours. If an item is not available, we will notify you as soon as possible when delivery is expected to take place or issue a Paypal refund corresponding to the missing products.
Warranty
HERBALIFE products are backed by a 30 day money back guarantee. If the customer is not satisfied with the products, he can return them within 30 days with a brief explanation and reasons. The customer will be refunded.
Herbalife Warranty and Return Policy
Herbalife guarantees the quality of the products with the Herbalife name and certifies that its products maintain the highest quality standards. Herbalife is therefore confident that the consumer will find the products purchased with full satisfaction. If, however, for any reason, the Consumer is not entirely satisfied with one or more products, he will have the right to return it within 30 days from the date of receipt of the products. The guarantee does not apply to products damaged or used incorrectly by the Purchaser. So, if you don't know how to use the products, we have a customer support service where you can contact us directly from our application.
Registration questions
I signed up online. Where do I go to access my account?
To access your account you must go to this website: www.myherbalife.com . Choose your country and enter your login details.
I don't remember my login details
Follow the wizard on the website www.myherbalife.com to retrieve your login details which will be sent to your email.
I have been registered with Herbalife in the past but am no longer registered. Can I register again?
Yes, if you wish, you can re-register by following the wizard in this application. Please note that Herbalife sets a minimum inactivity time on your account to proceed with a new registration.
I don't remember my Herbalife pin code
Contact Herbalife directly
Can I change my status from Preferred Customer to Distributor?
Yes you can. When you log into your account in the menu you find an item that says become a privileged customer or become a member. If you choose to become a Herbalife member, the company may ask you for additional documents. These documents may vary depending on the country.
Can I change sponsors?
A member must comply with the Inactivity Period requirements before entering into a new Herbalife Nutrition Agreement as a Distributor or Preferred Customer under another Sponsor. To find out about this downtime, you can contact the company in your country.
I want to start working what can I do?
To work with Herbalife you must first register online. After registering, contact your sponsor for advice and assistance on this matter.
How do I increase my discount level at Herbalife?
To increase the discount level it is necessary to accumulate points which are called volume points. In practice, each Herbalife product is assigned a certain number of volume points. The discount you can reach goes up to 50%. You can get these points by buying products yourself or selling them to other people, or you can get these points from purchases made by members who are enrolled under your sponsorship. For full details, contact your sponsor.
Can I buy and sell in other countries?
Yes, you can buy or sell in other countries. After logging into your Herbalife account, choose a country where you want to buy or sell products and follow the online shopping wizard.
Can I have an e-commerce to sell products?
In many countries, Herbalife offers free e-commerce for selling products online. For full details, contact your sponsor.
